Terms & Conditions

Brand: Axistart (axistart.co) · Client Panel: dashboard.axistart.co · Storefront: axistart.co

Sales & Support: contact@axistart.com

Effective date: 26 October 2026

These Terms & Conditions ("Terms") are in two parts: Part A — Terms & Conditions of Service (clauses 1–23) and Part B — Acceptable Use Policy (clauses 24–30). Part B is part of these Terms. By registering an Account, placing an order, assigning a Plan, or using any Service, you accept these Terms in full.

PART A — TERMS & CONDITIONS OF SERVICE

1. Definitions and interpretation

1.1. In these Terms:

"Account" means the customer account you register with us to buy and manage Services;

"AUP" means Part B of these Terms;

"Axistart", "we", "us", "our" means Axistart LLC, a company incorporated in New Mexico, United States of America with registration number NM SOS File #3311810, whose registered office is at c/o Registered Agents Inc, 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA, trading as Axistart;

"Client Panel" means the hosting control panel we make available at dashboard.axistart.co (a white-label instance of the control panel operated by the Upstream Provider);

"Hosting Package" means a hosting service package sold by us (currently Web Builder, Linux Unlimited and WordPress Unlimited, or any successor package). One Hosting Package is supplied per website;

"Material" means all websites, files, databases, scripts, email, images and other data or content you or your users upload to, store on, or transmit through the Services;

"Plan" means the billing contract you assign to a Hosting Package, specifying the price, the Renewal Period, and the first-charge and renewal dates you have chosen;

"Renewal Period" means the recurring billing period (monthly or annually) selected in your Plan;

"Services" means all services we supply from time to time, including Hosting Packages, domain name registration and renewal, SSL certificates, backups and any add-ons;

"Storefront" means our website and order system at axistart.co;

"Upstream Provider" means 20i Ltd, the third-party hosting infrastructure provider through which the Services are delivered (or any successor provider we appoint);

"Upstream Terms" means the Upstream Provider's terms of business, acceptable use policy and related policies and rules as published and amended from time to time;

"you", "your" means the person or company buying Services from us.

1.2. Headings are for convenience. "Including" means "including without limitation". "Writing" includes email. A reference to a statute includes any amendment or re-enactment of it.

2. Who we are and how to contact us

2.1. Axistart is a trading brand of Axistart LLC, registered in New Mexico, United States of America under NM SOS File #3311810, with its registered office at c/o Registered Agents Inc, 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA.

2.2. Sales and support enquiries: contact@axistart.com. Support requests, notices and cancellations from you are valid only if made to that email address (clause 21).

2.3. We are an independent hosting reseller. We are not the Upstream Provider and we do not own or operate the datacentres or servers on which the Services run.

3. Scope of Service; reseller disclosure and third-party terms

3.1. We resell hosting-related services under our own brand. The Services are delivered on infrastructure operated by the Upstream Provider (currently 20i Ltd, whose platform includes a datacentre in Singapore and other locations). Availability of a specific datacentre or feature is subject to the Upstream Provider's platform.

3.2. The Upstream Terms govern the underlying platform and flow down to you. Because we are bound by them, they take precedence wherever they impose limits or requirements relevant to the Services. You must comply with the Upstream Terms (including their acceptable use rules) as if they were set out here. The Upstream Provider's public terms are published at 20i.com.

3.3. Our role is limited to supplying and billing the Services, provisioning your Account and Packages, and providing first-line support. The control panel, backup tools, one-click installers, SSL issuance systems, domain registration systems and similar tools are provided by the Upstream Provider or its suppliers and are supplied "as is".

3.4. Nothing in these Terms creates any contract between you and the Upstream Provider, and we act as principal and not as your agent (including in dealings with domain registries and certificate authorities).

3.5. Where the Services include or link to products of other suppliers, their terms apply; we give no warranty as to their quality and exclude liability to the maximum extent permitted by law.

4. Eligibility and Account registration

4.1. You must be at least 18 and legally capable of entering into binding contracts. If you act for a company or business, you warrant that you have authority to bind it.

4.2. Registration information must be complete and accurate and kept current — in particular the email address to which notices are sent. If we reasonably believe information is inaccurate or out of date, we may block or suspend the Account and the Services.

4.3. Keep your username, password and any one-click single sign-on (SSO) login links strictly confidential. SSO links are bearer credentials: anyone holding a live SSO link can access the relevant panel. Do not share or forward them. You are responsible for all activity carried out through your Account and panel users, whether or not authorised by you. Tell us at once if you suspect compromise; we may reset credentials, revoke sessions and require additional verification.

4.4. You are responsible for the compliance of everyone who accesses the Services through your Account, including your own clients and panel users ("StackCP Users").

4.5. We may refuse, condition or delay any order or registration (for example for fraud, credit, sanctions or compliance reasons), and we may require identity or payment verification.

5. Services, Plans and orders

5.1. Our current standard packages are Web Builder ($19 per month), Linux Unlimited ($29 per month) and WordPress Unlimited ($29 per month); one Hosting Package is supplied per website. We also supply domain name registration and renewal (for example .com domains at $16.99 per year), SSL certificates and add-ons. All Services are hosted on the Upstream Provider's infrastructure. Prices and features are as quoted on the Storefront at the time of order and are subject to these Terms.

5.2. Registering an Account is free. No hosting charge accrues until you assign a Plan to a Hosting Package. A Plan records the price, the Renewal Period, and the first-charge and renewal dates chosen by you. Renewals then run automatically per the Renewal Period (clause 6).

5.3. Before you submit an order you will be shown a summary you can correct. Your order is an offer to buy; a binding contract forms only when we send you an acceptance confirmation by email. We may decline an order, and the contract covers only the Services we confirm.

6. Fees, billing, renewals and price changes

6.1. Prices are as quoted on the Storefront and are exclusive of taxes unless stated. You are responsible for any applicable taxes, duties or withholding.

6.2. You must register a valid payment method with our card payment gateway. By assigning a Plan you authorise us (and the gateway) to charge that method automatically: on the first-charge date you chose, on each renewal date for the Renewal Period fee, and for any domains, SSL certificates, add-ons or other amounts that fall due. Card details are held by the gateway, not by us.

6.3. Renewals are automatic and charged in advance. It is your responsibility to ensure your payment method is valid and funded, to track your renewal dates, and to cancel before a renewal date if you do not wish to renew (clause 7). Renewal reminders may be sent as a courtesy but are not guaranteed, and you may not rely on them. You can switch off auto-renewal yourself at any time in the Client Panel.

6.4. If a payment fails or cannot be authorised, we may retry it and seek payment from any other payment method registered on your Account. If amounts remain unpaid, the usual sequence applies: renewal reminders, then suspension of the Plan, then disabling of the Hosting Package, then cancellation and lockout of the package at renewal. We may also suspend domains, SSL certificates or the whole Account. We have no liability for any loss (including loss of data, email, traffic or business) during suspension or disabling or after cancellation for non-payment, and reactivation may require payment of arrears and a reinstatement fee, which we will disclose to you before reactivation.

6.5. Time of payment is of the essence. No payment is deemed received until we have cleared funds.

6.6. Overdue amounts bear interest at the lesser of 1.5% per month and the maximum rate permitted by applicable law. In addition to the overdue amount and any interest, you expressly authorise us to recover from you each of the following charges: (a) debt collection agency commissions; (b) reasonable legal fees and court costs; (c) chargeback, returned-payment and administration fees charged to us by payment providers or banks; and (d) our reasonable internal costs of collection. Each of these is recoverable because it is either our reasonable actual cost or a cost charged to us by a third party. To the maximum extent permitted by applicable law, nothing in this clause limits statutory consumer rights that cannot be excluded.

6.7. Price changes: we may change prices at any time. We will give at least 30 days' notice of an increase by email to your registered address or by notice in the Client Panel or Storefront. If you do not cancel before the increase takes effect, you are deemed to accept the new price and it will be charged on the next renewal. Your continued use of the Service on or after the effective date of the increase is acceptance of the new price.

6.8. Pricing errors: if the correct price is lower than the stated price, we charge the lower amount; if it is higher, we will normally contact you before accepting the order. We are not obliged to supply at an incorrect lower price even after an acceptance confirmation.

6.9. You may not set off or withhold any amount. Payments are applied to the oldest outstanding amount first.

7. Cancellations, cooling-off and refunds

7.1. Limited 30-day money-back guarantee. You may cancel a Hosting Service within 30 days beginning the day after the acceptance confirmation and receive a full refund of the hosting price paid, refunded to the payment method used. This guarantee is limited to one per customer and applies to Hosting Services only. No other refund will be made.

7.2. To cancel under the guarantee, tell us before the 30-day period ends: one request through the Client Panel or by email to contact@axistart.com is enough. Cancellation takes effect when we receive your request. We will not require you to confirm again or to complete any extra steps. Deletion of Material follows clause 12, under which we may in our discretion allow you a short export window. We will process any refund due under clause 7.1 within 14 days of the cancellation taking effect.

7.3. No refunds. The guarantee and any refund right do not apply to: domain name registrations or renewals; SSL certificates (including private and commercial certificates); one-off work, custom quotes, professional services and migrations; add-ons, setup, reinstatement or transfer fees; or anything already passed to a registry, issuer or supplier. These are non-refundable in all circumstances once ordered.

7.4. After the 30-day period no refunds are given, including no pro-rata refund for part-used billing periods or for early cancellation. Cancelling means you stop future renewals: cancel the Plan in the Client Panel before the next renewal date. Charges already incurred remain payable.

7.5. Consumers: if you buy as a consumer and mandatory law gives you a statutory cancellation right, that right applies as the law requires. However, by asking us to start supply immediately you acknowledge that we will begin performance before the end of any statutory cancellation period and, to the extent the law permits, your right to cancel may be lost once supply has begun. Nothing in these Terms limits statutory rights that cannot lawfully be limited.

7.6. If we terminate for convenience under clause 11.4, we will refund prepaid fees for the unused part of the current Renewal Period. If we suspend or terminate because of your breach (including AUP breach or non-payment), no refund is given and all outstanding sums become immediately due.

8. Service levels: no uptime guarantee

8.1. We do not warrant that access to the Services will be uninterrupted, continuous, secure or error-free. We will use reasonable endeavours to keep downtime to a minimum, but availability depends on the Upstream Provider's platform and on factors outside our control.

8.2. No service level agreement (SLA), availability target or service credit applies unless we have voluntarily published a service level schedule for a specific Service, in which case that schedule alone governs and the remedies stated in it are exhaustive.

8.3. We give no guarantee or representation that the Services will be free from security incidents, unauthorised access, malware or interception. Electronic mail and other transmissions over the Internet are not secure or private and we accept no liability for their privacy or integrity.

8.4. We are not responsible for unavailability caused by you, your Material, your configurations, your payment defaults, suspension under these Terms, the Upstream Provider, maintenance, or force majeure (clause 19).

8.5. You use the Services at your own risk and are advised to arrange business interruption or similar insurance to protect your business.

9. Backups and your Material — your responsibility

9.1. It is your sole responsibility to maintain appropriate and up-to-date backup copies of any data or other Material you upload to or store on the Services. Free backup tools are available in the control panel. Optional paid timeline-backup features may be available depending on your package or add-ons, subject to the Upstream Provider's availability and retention limits, and are not a substitute for your own backups.

9.2. We and the Upstream Provider follow archiving procedures and keep server-level backups for archiving and operational purposes only. Those backups are not released to customers: in the event of loss of or damage to your Material, you will not be given access to any server backup we or the Upstream Provider maintain.

9.3. We are not responsible for any loss, destruction, alteration or disclosure of Material caused by you or by any third party (including through malware, hacking, your own actions, failed migrations or outdated software).

9.4. Any restore we agree to perform is best-endeavours only, may be chargeable, and may restore only part of your Material. Keep at least one recent copy of your Material off our systems and test that your backups actually restore.

10. Acceptable Use

10.1. You must comply with Part B (AUP) and with the Upstream Provider's acceptable use rules and terms, which bind us and therefore you. Where the two differ, the stricter applies.

10.2. A breach of Part B or the Upstream Terms entitles us to act under clause 11 (including immediate suspension or termination).

11. Suspension, disabling and termination

11.1. We may suspend, disable, restrict, filter or remove any Service, Account, Plan or Material, in whole or in part, immediately and without prior notice (or with such notice as we decide to give) if:

11.1.1. you breach the AUP or the Upstream Terms;

11.1.2. any amount is unpaid;

11.1.3. we reasonably believe there is a legal, regulatory, sanctions, fraud or security risk, or a credible complaint of infringement or unlawful content;

11.1.4. we have reasonable grounds to doubt the accuracy of your registration information or your identity;

11.1.5. the Upstream Provider or any authority requires, requests or forces us to suspend, disable, migrate or terminate the Services;

11.1.6. your use harms or threatens to harm the platform, other customers or third parties; or

11.1.7. you fail to respond to an abuse or compliance notice within the time we set.

11.2. Where a breach is remediable and not serious, we may give you notice and a reasonable cure period of up to 7 days. We are not obliged to offer a cure period for serious, repeated or deliberate breaches.

11.3. We may terminate the Contract for your breach on 7 days' notice (or immediately where clause 11.1 applies). Termination is without prejudice to rights and liabilities accrued at that date.

11.4. We may terminate the Contract for convenience on 30 days' written notice to the email address registered on your Account.

11.5. On termination: all outstanding sums become immediately due; your licence to use the Services ends; clause 12 (data deletion) applies; and clauses 9, 13, 17, 18, 19, 22.4 and 23 survive.

11.6. We have no liability to you for any suspension, disabling, filtering, removal or termination carried out in good faith under this clause, whether or not it later appears that no breach occurred.

12. Deletion of your data after cancellation or termination

12.1. If you cancel, or the Contract ends, Material held in relation to the cancelled Services will be deleted — immediately or shortly afterwards at our discretion. Do not wait until cancellation to make copies.

12.2. We may, as a courtesy and at our absolute discretion, allow a short grace period for you to export Material; you must request this before cancellation or termination and download promptly. After deletion we have no obligation to retain, return or provide any copy of your Material, and no obligation to release server backups (clause 9.2).

12.3. We may retain minimal billing, log and compliance records for legal, tax and security purposes.

13. Customer content and intellectual property

13.1. You keep all intellectual property rights in your Material. You grant us (and our Upstream Provider and its suppliers) a worldwide, non-exclusive, royalty-free licence for the term of the Contract to use, host, store, copy, transmit, display and publish your Material as reasonably necessary to provide the Services (including backups, caching/CDN delivery, migration and malware scanning).

13.2. You warrant that you own or are licensed to use all Material and domain names you supply, that you have authority to grant this licence, that your Material does not infringe anyone's rights, and that you have a lawful basis to store and process any personal data contained in it.

13.3. We may make copies of your Material as reasonably necessary to perform the Contract, including backup copies (see clause 9).

13.4. We (and the Upstream Provider) retain all intellectual property rights in the Services, the Client Panel, the Storefront and our software. You receive a limited, non-exclusive, non-transferable licence to use them solely for the Services during the Contract. You must not copy, modify, decompile, disassemble, reverse engineer or resell them, or remove proprietary notices.

13.5. We may remove or disable Material that breaches Part B, the Upstream Terms, or any law, or that we reasonably believe infringes third-party rights, and clause 18 (indemnity) applies to any resulting claim.

14. Domain names

14.1. Where the Services include domain registration or renewal, we will endeavour to procure registration through the relevant registry or the Upstream Provider. A domain is only registered when you appear as the registrant in the relevant WHOIS or registry record.

14.2. We are not liable if a registry or the Upstream Provider refuses, suspends, cancels or revokes a registration, or if a name is unavailable. Registration and use are subject to the relevant registry's terms and dispute policies (for example ICANN or the relevant ccTLD rules), which you must read and comply with; we do not act as your agent in dealings with registries.

14.3. You warrant that any name you request does not infringe third-party rights (including trade marks) and is not chosen in bad faith. If we reasonably believe otherwise, we may require you to choose a replacement name, or suspend or terminate the domain service.

14.4. Renewal is your responsibility. Renewal reminders are typically sent 30 and 7 days before expiry to the email address registered on your Account, but they are a courtesy and may fail. Unless you cancel the domain service before the renewal date, you authorise us to renew the domain automatically and charge the renewal price (as shown in the Client Panel) to your payment method. If payment fails, or you cancel, or you ignore reminders, the domain will lapse and may be deleted, redeemed (for a fee) or registered by someone else. We have no liability for any loss arising from the loss, suspension or expiry of a domain, including loss of website, email, traffic, goodwill or value.

14.5. You must keep registrant and contact details accurate and complete all registry verification steps (including any ICANN verification) within their deadlines; failure may lead to suspension or cancellation of the domain.

14.6. We may place registrar or registry locks on domains at any time. Transfers away are subject to registry rules, lock periods and any fees outstanding; no transfer timeline is guaranteed.

15. SSL certificates and add-ons

15.1. SSL certificates are issued by third-party certificate authorities. Issuance, re-issue and continued validity depend on your completing their validation requirements and on their systems; we do not guarantee issuance, compatibility, or the certificate's commercial or security effect. Once issued, certificates are non-refundable. Issuer terms apply. One-off work, custom quotes and other bespoke services are non-refundable once commenced.

16. Support

16.1. Support is provided by email to contact@axistart.com, on a reasonable-endeavours basis. We do not guarantee response or resolution times. We do not provide programming, development or content support; we may help with control panel questions and platform issues within our remit. Support scope may change with the Upstream Provider's platform.

16.2. You will provide accurate information and reasonable co-operation. Support may be refused or chargeable where an issue is caused by your Material, software or configuration.

17. Limitation of liability

17.1. We do not monitor your Material and accept no liability for content or communications transmitted through the Services.

17.2. Nothing in these Terms limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited.

17.3. Subject to clause 17.2, and to the maximum extent permitted by law:

17.3.1. all conditions, warranties, terms and representations not expressly set out in these Terms (whether statutory, implied or otherwise, including satisfactory quality, fitness for purpose and non-infringement) are excluded, and the Services are supplied "as is";

17.3.2. we will not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect or consequential loss, or for any of the following (even if foreseeable): loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of goodwill; loss or corruption of software, data or Material (including backups); loss of domain names or email; business interruption; wasted expenditure; wasted management or office time; reputational harm; or the cost of substitute services;

17.3.3. our total aggregate liability arising out of or in connection with the Contract (whether the claim is brought in contract, tort or otherwise) will not exceed the lower of: (a) the total fees paid by you to us for the Services in the 12 months before the event giving rise to the claim; and (b) the amount actually recoverable by us from the Upstream Provider in respect of the claim.

17.4. The exclusions and limits in this clause 17 extend to the benefit of our officers, employees, agents and contractors and of the Upstream Provider and its suppliers and (per clause 22.4) may be enforced by them.

17.5. You are advised to obtain business interruption and other appropriate insurance for your business.

18. Indemnity

18.1. You will defend, indemnify and hold harmless us, our officers, employees and agents, and the Upstream Provider and its suppliers, against all claims, actions, proceedings, losses, damages, expenses and costs (including court costs and reasonable legal fees) arising out of or in connection with: your Material; your use of the Services; your breach of Part B or the Upstream Terms; domain names you request or use; any allegation that your Material or domains infringe third-party rights (including intellectual property, privacy and data protection); your breach of any law; and claims brought by your own clients or end users.

18.2. We may take over the defence of any such claim; you will not settle any claim without our prior written consent; you will pay all reasonable costs we incur; and you will provide reasonable co-operation in the defence and settlement.

18.3. This clause 18 survives termination of the Contract.

19. Force majeure (including upstream failures)

19.1. We are not liable or responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control ("Force Majeure Event"), including: misuse, alteration or interference with our or the Upstream Provider's servers or systems by you or any third party (including virus, malware and hacker attacks); strikes, lock-outs and other industrial action; civil commotion, riot, war (whether declared or not) or terrorist attack or threat; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of public or private telecommunications networks; power failure; sanctions; acts, decrees, legislation, regulations or restrictions of any government; and any failure, suspension, delay, degradation, insolvency, act or omission of the Upstream Provider, any domain registry, certificate authority or other upstream supplier.

19.2. Our performance is deemed suspended for the period the Force Majeure Event continues and the time for performance is extended accordingly. We will use reasonable endeavours to bring the event to an end or find a solution by which our obligations can be performed despite it.

19.3. If a Force Majeure Event continues for more than 60 days, we may suspend or terminate the affected Services (or the Contract) by written notice without liability.

20. Changes to these Terms

20.1. We may revise these Terms from time to time. We will give at least 14 days' notice of a change by email to the address registered on your Account or by notice in the Client Panel or Storefront. Changes take effect from the date stated. If you do not accept a change, you may cancel the affected Services before it takes effect (clause 7). Your continued use of the Services on or after the effective date constitutes acceptance.

20.2. A change required by law, a regulator or the Upstream Provider may take effect immediately (or as required) and may apply to existing Contracts.

20.3. Price changes are dealt with in clause 6.7. Additional terms may apply to specific offers and will be notified at the point of order.

21. Communications and notices

21.1. You agree to electronic communication. We may contact you by email to the registered address or by posting notices in the Client Panel or Storefront; such communications satisfy any legal requirement that they be in writing. Your notices to us (including cancellations) must be given to contact@axistart.com; notices by letter, social media or telephone are not valid.

21.2. You must keep your registered email current and check it (including spam folders). We are not liable if a notice does not reach you because your details are out of date or because of your mail filters.

22. General

22.1. Entire agreement: these Terms (with the documents expressly referred to in them) are the entire agreement between us and supersede prior discussions. Each of us confirms that it has not relied on any statement, promise or representation not set out here. Nothing excludes liability for fraudulent misrepresentation.

22.2. Severability: if any provision is found invalid or unenforceable, it is severed or modified to the minimum extent necessary and the remaining provisions continue in force.

22.3. Waiver: no failure or delay by us in exercising a right is a waiver of it; a waiver must be in writing to be effective; a waiver of one default does not apply to later defaults.

22.4. Assignment and third-party rights: you may not assign, transfer or charge the Contract or your rights or obligations under it without our prior written consent. We may assign, transfer, sub-contract or dispose of the Contract, or our rights or obligations under it, at any time (including to the Upstream Provider). Except as follows, no person other than a party may enforce any term of the Contract: our officers, employees and agents, and the Upstream Provider and its suppliers, may enforce clauses 9, 13, 17, 18 and 19.

22.5. Survival: clauses 9, 12, 13, 17, 18, 19, 22.4 and 23 survive termination or expiry of the Contract.

22.6. Language: these Terms are in English. Any translation is provided for convenience only.

23. Governing law and disputes

23.1. These Terms are governed by and construed in accordance with the laws of the State of New Mexico, United States of America, without regard to its conflict-of-law principles. The parties irrevocably agree that the state and federal courts located in Bernalillo County, New Mexico have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or their subject matter. Mandatory consumer-protection law of a customer's home jurisdiction may apply regardless of this choice.

23.2. Before starting formal proceedings, the parties will try in good faith to resolve the dispute through support channels for 30 days after written notice of the dispute.

23.3. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief (including in respect of intellectual property, confidentiality, misuse of SSO credentials or abuse of the Services).

PART B — ACCEPTABLE USE POLICY

This Part B is part of the Terms. It applies to you, your clients, your panel users and anyone who accesses the Services through your Account. We operate a zero-tolerance approach.

24. Email and messaging: zero tolerance for spam

24.1. Unsolicited bulk email, spam, snowshoe sending and "spamvertised" content are prohibited without exception. This includes sending to purchased, harvested, scraped or third-party lists, running open relays or open proxies, and misleading header, subject or sender information.

24.2. Every message must have a valid, accurate sender identity and, where required by law, a working unsubscribe honoured promptly. All mailing must comply with anti-spam law in the sender's and the recipients' jurisdictions.

24.3. You must maintain list hygiene and respond to abuse complaints within 24 hours. Sending limits apply per package; excessive sending may be throttled, queued or blocked automatically.

25. Illegal, harmful or infringing content

25.1. You must not publish, store, transmit or link to Material that: infringes intellectual property or other rights; is unlawful, fraudulent, deceptive or defamatory; facilitates crime (including phishing, carding, money laundering, or the sale of counterfeit or controlled goods); promotes terrorism or violent extremism; contains malware, ransomware or exploit kits; or contains child sexual abuse material or content that sexualises minors (zero tolerance — we will report and preserve evidence as required by law).

25.2. Adult content, gambling and similar regulated activities are permitted only where lawful and only if you hold all necessary licences; you must be able to prove legality on request.

26. Security and network abuse

26.1. Prohibited: unauthorised access to any system; scanning, probing or exploiting vulnerabilities; denial-of-service or distributed attacks; interference with the Services or other customers' data; deploying bots, crawlers or scripts that place unreasonable load; operating command-and-control infrastructure; cryptocurrency mining or compute-intensive workloads on shared hosting; and deliberate distribution of viruses or trojans.

26.2. You must keep your software (CMS, plugins, scripts) patched and secure; compromised accounts may be suspended until they are cleaned.

27. Resource usage and fair use

27.1. Each Hosting Package includes the bandwidth, storage, mailbox and feature allowances stated at the time of order. If you exceed the monthly bandwidth allowance, the Service is automatically suspended until the next calendar month or until you upgrade; you can monitor usage in the Client Panel.

27.2. On shared hosting you may not use more than 10% of a server's processing capacity for more than a short period. We may allow temporary exceedance at our discretion, but persistent heavy use — or use that has a detrimental effect on other customers — entitles us to require an upgrade, apply limits, or suspend the Service.

27.3. One Hosting Package is supplied per website. Inodes, file counts, cron frequency, database and email volumes must remain within the package allowances and reasonable use. Mailboxes not accessed for a long period (currently 100 clear days on the underlying platform) may be deleted automatically.

27.4. Reselling sub-accounts or acting as a hosting reseller within a Hosting Package is not permitted without our written agreement.

28. Upstream compliance

28.1. The Upstream Provider's terms and acceptable use rules bind us and therefore you. Where they impose a requirement or prohibition, you must comply. Where our AUP is stricter, ours applies. A breach of the Upstream Terms is a breach of these Terms.

29. Monitoring, investigation and enforcement

29.1. We do not undertake to monitor all traffic or content, but we may (and may use automated tools to) scan, review, block, filter, quarantine or remove Material, and we may report abuse to authorities, registries or the Upstream Provider.

29.2. On a suspected breach we may act immediately under clause 11 and may charge reasonable investigation and remediation fees. No refund is given for any period of suspension or for termination under this Part B. Repeat or serious offenders may be refused service permanently and any related Accounts may be closed.

29.3. You will assist us and the Upstream Provider in any investigation and provide information we reasonably request.

30. Reporting abuse

30.1. Report suspected abuse, spam, malware or unlawful content to contact@axistart.com. We will investigate and respond as we see fit; we cannot guarantee outcomes controlled by registries, authorities or the Upstream Provider.