Privacy Policy

Effective date: 2 November 2026 · Applies to axistart.co, dashboard.axistart.co and services supplied by Axistart LLC

Axistart LLC, registered in New Mexico, United States of America under NM SOS File #3311810 ("Axistart", "we", "us"), respects your privacy. This notice explains what personal data we collect, why we collect it, who we share it with, and the rights you have. It supplements, and should be read together with, our Terms & Conditions.

1. Who we are

We are an independent hosting reseller. We decide how and why your personal data is used when you buy and manage our services, and we are the responsible party ("controller") for that data. The underlying hosting platform is operated by our upstream provider, 20i Ltd (United Kingdom), which processes data on our instructions.

2. Data we collect

2.1. Account data: name, company name, email address, postal address, phone number when you give it, and your account/panel login settings.

2.2. Billing data: services ordered, invoices, payment history and payment status. We do not store full card numbers — card details are held by our PCI-compliant payment gateway.

2.3. Service data: domains registered for you, hosting packages assigned, support requests and our communications with you.

2.4. Technical data: IP addresses, session identifiers and security logs generated when you use the storefront, the client panel and hosting services.

2.5. Content data: any personal data contained in material you upload, host or email using the services, which you (not Axistart) are responsible for.

3. Why we use it (lawful bases)

We process personal data to provide the services and manage your account (contract performance); to bill, prevent fraud and meet legal, accounting and tax obligations (legal obligation / legitimate interests); to secure the platform and our services (legitimate interests); and, where required, with your consent — for example marketing emails you have opted into.

4. Who we share it with

Data flows only where it is needed to deliver the service:

• Upstream platform provider (20i Ltd) — account provisioning, hosting, domains, SSL, support.

• Payment gateway — card payment authorisation and recurring billing.

• Registries and certificate authorities — domain and SSL fulfilment. Registration contact data you provide is published where the applicable domain policy requires it.

• Professional advisers and authorities — where required by law or to enforce our Terms.

We never sell your personal data, and we do not allow advertising companies to use it.

5. International transfers

Hosting data may be stored in the upstream platform's datacentres (including the EU/UK and Singapore locations at assignment time). Where personal data crosses borders, transfers rely on appropriate safeguards, including contractual data-protection terms standard in the hosting industry.

6. Retention

We keep account and billing records for as long as your account is active and afterwards for the retention period required for legal, accounting and dispute purposes. Hosting content is deleted when services are cancelled, subject to our Terms' data-deletion clause (clause 12) and any short export window we grant at our discretion.

7. Your rights

Depending on your country (including under Thailand's PDPA and the GDPR/UK GDPR where they apply), you may have the right to access, correct, erase, restrict or port your personal data, to object to processing, and to withdraw consent. Requests and any complaint go to contact@axistart.com; we respond within statutory timelines and will verify your identity before acting.

8. Security & cookies

We apply technical and organisational measures appropriate to hosting services (on a vendor-managed platform with encrypted transport and access controls) — but no system is perfectly secure, and we encourage you to keep passwords, SSO links and your own backups safe as described in our Terms. The storefront and panel use functional cookies and session storage only; we do not run third-party advertising trackers.

9. Changes and contact

We may update this notice from time to time; material changes will be notified by email or in the client panel. The current version always lives at this page. Data-privacy contact: Axistart LLC — contact@axistart.com.