Refund Policy

Effective date: 2 November 2026 · This policy is a plain-English summary of clause 7 of our Terms & Conditions, which governs in full.

30-day money-back guarantee (hosting only)

You can cancel a hosting service within 30 days of the day after you receive your acceptance confirmation and get a full refund of the hosting price paid, returned to the payment method used for the purchase.

The guarantee is limited to one per customer and covers hosting services only.

How to cancel

Contact us before the 30-day window ends: one request through the Client Panel or by email to contact@axistart.com is enough. We never ask you to confirm again or complete extra steps. We process the refund within 14 days of the cancellation taking effect.

What is not refundable

Once ordered, the following are non-refundable in all circumstances:

• Domain name registrations and renewals.

• SSL certificates (private and commercial).

• One-off work, custom quotes, professional services and migrations.

• Add-ons, setup, reinstatement or transfer fees.

• Anything already passed to a registry, issuer or supplier.

After 30 days

No refunds are given after the 30-day period, including no pro-rata refund for part-used billing periods or early cancellation. Cancelling a plan stops future renewals only — cancel in the Client Panel before the next renewal date. Charges already incurred remain payable.

Other situations

• Our voluntary termination (for convenience): we refund prepaid fees for the unused part of the current period.

• Your breach or non-payment: no refund, and outstanding sums remain due.

• Consumer statutory rights: nothing here limits rights that cannot lawfully be limited under your mandatory local law.